Please review our FAQ's below to find the answers to our commonly asked questions. Should you still find your questions are unanswered you may contact the Pro Purchase department at Propurchase@arcteryx.com or by phone at 1.866.855.3466
The Arc’teryx Professional Program is reserved for individuals and organizations that hold the highest level of certification and training for mountain environments. Membership is by application.
To learn whether you qualify for a Pro membership, please visit our Pro application page for eligibility criteria.
Please ensure you are using the original email address used for your Pro Program application. If you have updated your email address with us since registering, you will need to use the most up-to-date address.
You can reset your password using the "Forgot my password" link on the Sign-In page. If you continue to encounter login issues, please contact us.
All purchases are for your personal use only. You may not place orders for family members, friends or coworkers unless it is explicitly stated by Arc’teryx.
At this time we do not accept returns or exchanges on product bought through the Pro Program. Please buy wisely and contact us with product questions.
We require current documentation to confirm your current active status or full time employment with your professional organization. Membership cards must show valid dates and pay stubs should be dated no more than one month prior to the date of application. Members of the outdoor industry only require a valid company email address. We do not require any sensitive personal information and encourage you to black out any sensitive data.
Currently our program is available to Canada, the United States and all European countries. Any other countries are facilitated through local sales representatives and eligible professionals are invited to speak with them regarding options available to you.
You will receive an email from Arc’teryx requesting that you renew your membership by resubmitting current documentation demonstrating your current eligibility.
Our Professional catalogue is available for PDF download here.
A range of purpose built products ideal for Pro uniforms are available through our Pro Sales team, including custom embroidery & heat transfer, reflective striping and Velcro options to meet your organizational requirements. A minimum of 10 pieces of the same model is required in order to be able to facilitate a Pro uniform order.
Send us an email (email@example.com) detailing your interest, or call us at 866.855.3466, and a Pro sales representative will be happy to work with you.